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Security at B Support

Trust, Transparency, and Protection.

A Foundation of Trust

At B Support, security is not an afterthought; it is the bedrock of our "Support" philosophy. We understand that bridging the gap between vision (A) and execution (B) requires an environment where data is inviolable, operations are resilient, and privacy is paramount.

Our platform is engineered with a defense-in-depth approach, integrating industry-standard encryption, rigorous access controls, and continuous monitoring to ensure your intellectual property and user data remain secure at every stage of the journey.

Encryption

Data encrypted in transit (TLS 1.3) and at rest (AES-256).

Compliance

Adherence to GDPR, CCPA, and SOC 2 standards.

Monitoring

24/7 infrastructure monitoring and threat detection.

Our Subprocessors

B Support partners with industry-leading technology providers to ensure the reliability and intelligence of our platform. We strictly vet all subprocessors.

G

Google Cloud

Hosting & Compute

A

Amazon AWS

Storage & Backup

O

OpenAI

AI Logic Processing

G

Google Gemini

Advanced Reasoning

M

Meta

Llama Inference

* More partners will be added as we expand our capabilities.

Frequently Asked Questions

Where is my data stored?
Your data is primarily stored in secure data centers located in the US (Virginia) and EU (Frankfurt), depending on your compliance requirements. We use Google Cloud Platform and AWS for redundant storage.
Do you use customer data to train your AI models?
No. We have strict zero-retention policies with our AI partners. Client data sent to models for inference is not used for training foundation models.
How can I report a security vulnerability?
We welcome responsible disclosure. Please contact us at security@bsupport.com. We respond to all reports within 24 hours.

Security Updates & Changelog

December 2025

Enhanced Encryption Protocol

We have upgraded our data-at-rest encryption to use AES-256 with key rotation every 90 days. All legacy buckets have been re-encrypted.

November 2025

SOC 2 Type II Certification

We successfully completed our audit with zero exceptions. The report is now available in the Resources tab.

October 2025

Added support for Passkeys

Users can now secure their accounts with biometric passkeys, moving towards a passwordless future.